Introduction
Welcome to our privacy notice. We respect your privacy and are committed to protecting your personal information (“personal data”). This notice explains how we look after your personal data and your rights. It supplements other notices and is not intended to override them.
We have kept this clear and concise. Please contact us if you need further details.
Who We Are
| Data Controller (Park Owner) | Other Group Companies | Data Protection Manager | Address | Telephone | |
|---|---|---|---|---|---|
| Highfield Caravans Ltd | Willows Holiday Park | Mr S Kemp | Highfield Caravans Ltd, Queen Street, Withernsea, HU19 2NT | 01964 612233 | shaun@highfield-caravans.co.uk |
| Highfield Caravan Park | Goodwin Caravan Park | ||||
If the controller for your data will be another company in the group, we will let you know when you purchase a product or service. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) www.ico.org.uk. We would appreciate the chance to deal with your concerns first.
Changes
This version was last updated on 21/5/2018. Historic versions can be obtained by contacting us. Please keep us informed if your personal data changes so we can keep our records accurate.
How We Collect Your Personal Data
You may provide data orally, by filling in forms, or by contacting us by post, phone, email or otherwise, for example when you:
- Enter into or enquire about a contract with us
- Request marketing to be sent to you
- Enter a competition, promotion or survey
- Provide feedback
We may also receive personal data from third parties and public sources, e.g.:
| Who | When |
|---|---|
| Other Caravan Parks | When asked to process any warranty claims |
How We Use Your Data
We only use your personal data when the law allows us to. The table below explains how:
| Purpose / Activity | Lawful Basis for Processing |
|---|---|
| To register you with our business | Performance of a contract with you |
| To perform any contract with you (payments, collections, breaches) | Contract performance, legitimate interests (recovering debts, ensuring compliance) |
| To manage our relationship with you (including policy updates) | Contract performance, legal obligation, legitimate interests (keeping records updated) |
| Administering and protecting our business and website | Legitimate interests (business operations, IT, fraud prevention), legal obligation |
| Suggestions and recommendations for goods or services | Legitimate interests (business growth) |
| Reviews, prize draws, competitions, surveys | Legitimate interests (understanding customers, growth) |
| Delivering relevant website content and adverts | Legitimate interests (marketing strategy, growth) |
| Data analytics to improve services | Legitimate interests (improvements, growth, relevancy) |
| CCTV | Vital interests & legitimate interests (crime prevention) |
| Processing caravan warranty claims | Legitimate interests (assisting with warranty claims) |
Promotional Offers & Marketing
We may use your data to send you marketing communications if you have requested information, purchased goods or services, entered a competition, or registered for a promotion, unless you opt out.
We will obtain your express opt-in consent for any other marketing purposes or sharing with third parties.
You can opt out of marketing at any time by contacting our Data Protection Manager.
Cookies
For information about cookies, please refer to our cookie policy.
Visitors to Our Website
When someone visits our site, we may use a third-party service to collect standard internet log information and visitor behaviour patterns. This is processed in a way that does not identify anyone.
Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy policies, and we encourage you to read them when you visit those sites.
Disclosures of Your Personal Data
We may share your data with trusted third parties to run our business, comply with legal obligations, or protect your interests. This may include group companies, service providers, advisers, regulators, and insurers.
International Transfers
We do not transfer your data outside the European Economic Area.
Data Security
We have security measures in place to prevent your personal data being lost, used, or accessed unlawfully. Access is limited to those with a business need.
Data Retention
We keep your personal data only as long as necessary for the purposes collected, including legal and accounting requirements. In some cases, we may anonymise your data for research or statistical purposes.
Your Legal Rights
You have rights over your personal data including access, correction, erasure, restriction, objection to processing, portability, and withdrawal of consent. To exercise these rights, contact our Data Protection Manager.
No fee is required unless a request is unfounded, repetitive, or excessive.
We aim to respond to all requests within one month.
